Privacy Policy
Last updated: April 12, 2026
Introduction
WelcomeIn ("we," "our," or "us") operates the WelcomeIn platform, a restaurant commerce and operations platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.
By accessing or using WelcomeIn, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.
Information We Collect
Information you provide to us
- Account and registration information (name, email address, phone number, business name)
- Restaurant and location information (address, operating hours, menu data)
- Payment and billing information (processed securely through Stripe)
- Communications you send to us (support requests, feedback, demo requests)
- Staff and team member information (names, emails, roles)
Information collected automatically
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on the platform)
- Cookies and similar tracking technologies
- Log data (server logs, error reports, performance metrics)
Information from third parties
- Payment processing data from Stripe
- Analytics data from service providers
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the WelcomeIn platform
- Process orders, reservations, waitlist entries, and other restaurant operations
- Send transactional communications (order confirmations, reservation reminders, waitlist notifications)
- Process subscription billing and payments
- Provide customer support and respond to inquiries
- Generate analytics and reporting for restaurant operators
- Improve and optimize the platform experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations and enforce our terms
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We share data with third-party providers that help us operate our platform (e.g., Stripe for payment processing, email/SMS delivery providers)
- Restaurant operators: Guest information (such as order details and reservation data) is shared with the restaurant you interact with
- Legal requirements: We may disclose information if required by law, regulation, legal process, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
- With your consent: We may share information when you have given us explicit consent to do so
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure payment processing through PCI-compliant providers (Stripe)
- Role-based access controls and authentication
- Regular security assessments and monitoring
- Audit logging of sensitive operations
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Billing records, order history, and audit logs may be retained for longer periods as required for legal, tax, or compliance purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request your data in a structured, commonly used format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at privacy@welcomein.app.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage trends, and administer the platform. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.
Children's Privacy
WelcomeIn is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: